Dear Users
Please Note –

Fastcom Network Operations
Emergency Planned Works
Precautionary Notice

An emergency maintenance window is required this evening for our engineering team to make some changes to our Firewall and DNS control systems.

Window Begins: 11:00PM 24 January 2020
Window Ends: 11:30PM 24 January 2020
Times shown are based on New Zealand time.

We anticipate an impact to DNS services for approx 15 minutes within the above window.

During this time we are not expecting any outages with customer facing systems or internet connection services however some customers may experience website interruption or other DNS related issues for this short 15 minute period.

We apologise for any inconvenience this may cause and thank you for your patience.

If you have any questions relating to the notification please contact our technical support team by phone or email:

Email: support@fastcom.co.nz
NZ Toll Free: 0800 306 318
International: 0064 9 280 4374