Skip to content

status

Issues with some users not being able to login to iCOS.

With the upgrade to our servers, our technical partners have found many users are using old XP computers, with old versions of windows so they do not have the security patches required.

Some users are experiencing issues with accessing our website, this is most likely due to their browsers being out of date and not supporting TLS 1.2 (or higher), or their operating system doesn’t support it and is out of date, so they are having issues with https security handshakes…

The issue is with security protocols and handshaking over HTTPS: specifically the version of TLS (Transport Layer Security) the users’s browser or operating system supports (we expect TLS 1.2).

While there is an allowance for older TLS versions (TLS 1.0, TLS 1.1) our firewall will no longer support the much older SSL 1, SSL 2 and SSL 3 (Secure Sockets Layer) security protocols.

Important!

Ensure your computer is up to date.

1. If you are using Microsoft Edge and are able to use a different browser:

Download Chrome or Firefox (You will get the latest versions automatically).

2. If are using Microsoft Edge and are not able to use a different browser:

Ensure your version of edge is the latest. (Updates for Edge are done in Windows).

3. If you are using Firefox or Chrome:

Ensure your browser is up to date.

  • Chrome: Help > About Google Chrome
  • Firefox: Hep > About Mozzila Firefox

4. If you are still unable to access iCOS LIVE

Try logging in to http://test.icoslive.com/icoslivepreview/

Incident Update – 11/05/2020

After our planned outage on Saturday 9/05/2020, there was an issue this morning that affected some, but not all connections to the web servers. They are temporary issues.

 

We are reviewing the logs on the system to identify the cause.

Fastcom Emergency Planned Work – Precautionary Notice – 24 January 2020 11PM – Update #1

Dear Users
Please Note –

Fastcom Network Operations
Emergency Planned Works
Precautionary Notice

An emergency maintenance window is required this evening for our engineering team to make some changes to our Firewall and DNS control systems.

Window Begins: 11:00PM 24 January 2020
Window Ends: 11:30PM 24 January 2020
Times shown are based on New Zealand time.

We anticipate an impact to DNS services for approx 15 minutes within the above window.

During this time we are not expecting any outages with customer facing systems or internet connection services however some customers may experience website interruption or other DNS related issues for this short 15 minute period.

We apologise for any inconvenience this may cause and thank you for your patience.

If you have any questions relating to the notification please contact our technical support team by phone or email:

Email: support@fastcom.co.nz
NZ Toll Free: 0800 306 318
International: 0064 9 280 4374

Planned Works Precautionary Notice 22nd January 2020

An emergency maintenance window is required this evening for our Hosting Service Provider to continue with stability improvements on our hosted infrastructure.

Window Begins: 11:00PM 22 January 2020
Window Ends: 1:00AM 23 January 2020
Times shown are based on New Zealand time.

During this time we are not expecting any outages with customer workloads.

We recommend putting manual contingencies in place to minimise any interruptions.

We apologise for any inconvenience this may cause and thank you for your patience.

Incident Notification

Dear Users

Between approximately 20:08 pm and 01:53 am this morning iCOSLIVE was mostly inaccessible.

We can confirm that there was an issue with our ISP who had all hands-on-deck to resolve this as soon as possible.

We would like to thank you for your patience and understanding.  We will provide an incident report once more information is available.

Kind Regards

iCOSLIVE