Whilst the week wasn’t off to a fantastic start, we have seen a marked improvement in overall performance and stability of the system throughout the week with today being the best day so far.
The team have been continuing to move through the challenges associated to the migration. Hopefully those working today have had a much improved experience.
What have we been working on this week:
- images and image sizing
- investigating issues that were happening on the hour
- trying to get through the large backlog of tickets
Check iCOS LIVE Status
We will hopefully be able to get through the majority of the backlog of support requests next week. If you are waiting on anything urgent, please feel free to call us and confirm. Once this exercise is complete, we should have a much clearer picture on what is still outstanding so that we can ensure the migration is complete.
Remember to keep checking out the website and always use the orange Log In button to access iCOS LIVE.
Once complete, we can then all focus on the exciting reason that we made this move, rather then dwell on the difficult time it took to get here.
As always, the team very much appreciate your continued support and understanding through this time.
We look forward to sending you newsletters that contain exciting improvements, new features and good news.
iCOS will undergo emergency maintenance at 5:30 pm (16/04/2019) for approx 10 minutes. Apologies for the short notice, we thank you for your continued support
All EDIs appear to be working now and XERO integration is up an running again.
If you are still experiencing any issues please email email@example.com
As mentioned on the site earlier today, the team are working through the invoicing challenge.
Please check back here throughout the day for updates.
Migration has been completed and we will update you with a newsletter this week.
Please Note that the following domains are not longer in use:
To login go to the https://www.icoslive.com website and click the login button.
We have completed the migration successfully, all except for the GO implementation. The team are currently working on this. We hope to have an update shortly.
Our sincere apologies for the impact.
A restart of the database fixed the problem. We are currently awaiting an Incident Report from our host provider to understand what happened and will update you once received.
We are experiencing an outage – it is affecting all customers – it is our number one priority and everyone is working on it. Will update at 10:30am.
Planned server Maintenance to implement performance hot fixes for iCOS LIVE
Wed 13/02/2019 15:00 to Wed 13/02/2019 15:30 NZST
Wed 13/02/2019 12:00 to Wed 13/02/2019 12:30 AEST
Some Christchurch users are experiencing outages and unresponsive dispatch screens, the development team is currently investigating the cause.